Yes, you can cancel your order as long as it hasn’t been shipped from our warehouse. Once dispatched, cancellations are not possible.

We’ve got you covered. Simply raise an exchange request via the KKR Returns Portal within 48 hours of delivery and share clear images for verification.

Approved returns are issued as store credit valid for 12 months. If you cancel an order before it ships, the refund will be processed to your original payment method.

Customized items, pre-orders, international orders, and discounted/promotional merchandise are not eligible for cancellation, return, or refund.

India: Typically 3–4 working days
International: Usually 10–15 business days
Delivery timelines may vary depending on location and courier availability.

Yes — prepaid orders above ₹1,000 qualify for free shipping. Orders below this value are charged a flat ₹75 delivery fee.